Losing a major client can shake your confidence, but it doesn’t have to derail your coaching journey. Whether you’re just starting out or have an established practice, mastering the art of bouncing back is crucial. Let’s explore strategies to not only recover but thrive after a big client exits your roster
Explore these insights to transform setbacks into opportunities for growth. How can you leverage these experiences to build a more resilient coaching practice?
1. Turn Client Departures into Growth Opportunities
Clients transitioning away is a natural part of the coaching journey. While it might feel like a setback, it’s essential to view these transitions as opportunities for growth—for both you and your clients. “I was happy as a coach that I was able to serve her and support her,” shares Faisal, reflecting on a client who graduated from his program. Understanding that clients will eventually move on helps you focus on the value you provide during their journey with you. (And if you’re still able to provide value to the client, your skillset as a coach might need improvement in helping THEM see it and agree, or even just the skill of admitting to yourself that you cannot!)
Application Tip: Regularly check in with clients to assess their progress and needs. This not only ensures you’re providing value but also helps you recognize when it’s time for a client to transition, allowing both of you to focus on new growth opportunities.
2. Keep Your Sales Pipeline Full
Having a steady flow of potential clients is key to maintaining your confidence and business stability. When a major client leaves, having a robust pipeline ensures you’re not scrambling to fill gaps. “It’s your responsibility as a business owner and a coach to talk to have more conversations,” is how Faisal puts it. Constant outreach and engagement prevent the pressure of relying on a few clients.
Application Tip: Dedicate time each week to networking and outreach. Whether through social media, community events, or referrals, keeping your pipeline active will help you maintain momentum and reduce stress when a client moves on.
3. Serve First, Sell Second
Your role as a coach is to serve, not just to sell. By focusing on the client’s needs and progress, you build trust and a lasting reputation. Faisal notes, “Remembering the purpose is incredibly powerful.” This mindset ensures clients feel valued and understood, making them more likely to refer you to others even after they’ve moved on.
Application Tip: Approach each client relationship with a service-first mentality. Regularly evaluate how you can best serve your clients’ evolving needs, and be open to recommending other resources if necessary. This builds trust and can lead to long-term success.
Commit to Building a Resilient Coaching Practice
A major client leaving isn’t the end—it’s a new beginning. By embracing client transitions, keeping your sales pipeline full, and focusing on service, you can build a resilient coaching practice that stands the test of time.
For more insights and strategies, watch our podcast episode #189 and become part of our thriving CMC Coaching community.
How have you handled losing a major client in your coaching practice? Reply with a comment or question.
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Keep Coaching,
Daniel & Faisal
Co-Hosts of The Coaches Journey Podcast